Well, today is the last day of our training in the classroom.
On Monday, we will be moved out onto the phone system once and for proper, in our endeavor to assist the members of America Online^W^W AOL with their AOL Software issues.
I expect to get a lot of people who don’t quite understand that AOL isn’t responsible for things such as their cat being lost, or Windows managing to issue them a Blue Screen of Deathâ„¢ because they moved their mouse, or their beloved World of Warcraft account having all of its stuff looted by a skr1pt k1dd13 (lolol!!!!!1!!1!1).
I expect to be able to direct these members to the appropriate forms of assistance (Local Animal Services, Local Computer Technician, Microsoft, Blizzard, whatever it may be).
As for the ones who have actual issues with AOL, I expect to be able to help them to the best of my ability.
I’m actually ever so slightly nervous about this. 
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