First day of work. :)
Well, I’m sitting at work right now, in the breakroom. I’ve got my new badge on my hip, and I’m sitting at a Windows 2000 box (it’s true: without a patch, Windows2000 will not update its time to meet the correct time), writing up this post.
I’m somewhat nervous, but I’ve got this momentary calm rolling through me, letting me know that gee, it’s gonna be okay after all. It’s just me being a nervous wreck.
Heck, given that I work for an ISP, I get access to the Internet at work, for free.
I admit, I’ll have to put all of my bias aside, to do what I was hired to do: Assist users in having a great experience with America Online. It won’t be difficult for me to do, but I have to remember to do it. 
[tags]America Online, Stream, AOL, Technical Support, First day of work[/tags]
hey dude,
Are they still making you all force sell at the end of the calls? I didnt like that part and left becuz of that, cuz people are calling for tech support and dont want to be sold stuff too. It was fun to work there. Glad you got a job there!!
>>1
From what I understand, no, there’s no real force selling that goes on with the technical support queue (at least in our location). The most we do, from what I’ve been informed is, if the caller is using dial-up, and the system prompts us, ask them if they would be interested in broadband, and forward them to the appropriate business in their area to set them up with a fat pipe.
I’m glad to hear things are looking up for you.
I always read your blog and keep you in my thoughts. Thanks for being such a great human being.
Windows 2000 SP4 is listed there…?
Just remember: BOFH is funny to read, not to act. ;>