From yesterday:

Sixty-nine minutes (Yes, an hour, nine minutes) on hold with Verizon.

My neck was getting tired, so I put the phone down, unmuted my microphone, and placed it on the earpiece, so I can rest for a minute.

Attention, Businesses: It’s sad when you make your customers do this.
It’s even sadder still when you make them sit and outwait the hold music, and hope their phone’s battery does not die. If you know it’s going to take this long, here’s an idea:
Dedicate two queues to the cause:
Queue 1 takes callers already on hold.
Allow callers who have waited at least a half hour to leave their phone number, and a brief message as to what they want.
Queue 2 goes through, and calls people out of that particular queue, so as to, uhm…
Let users who are waiting go use the restroom, cook dinner, eat, shower, something?

Either way… this sucks.

UPDATE: The timer on the phone got up to 88:31, while I called again on my Sprint phone (I wub yuu, Sprint) to see what the hell was going on.
The first number said it was closed, call back tomorrow.

So I called the Repair office, and began ranting.
The guy was apologizing off the bat, when I told him just how long I’ve been on hold.

ProTip: If you are running an automated system, and your office runs the risk of closing with people on hold, try injecting messages in every five minutes, about 30 minutes before you close, and don’t let new people enter the queue after you close. It just serves to piss people off. TAKE CARE OF THE PEOPLE ALREADY IN THE QUEUE.
Do not just leave them there and go home!

Jesus.