Daily Archives: 19 December, 2006

ONE HOUR, Holding. Thanks, Verizon!

From yesterday: Sixty-nine minutes (Yes, an hour, nine minutes) on hold with Verizon. My neck was getting tired, so I put the phone down, unmuted my microphone, and placed it on the earpiece, so I can rest for a minute. Attention, Businesses: It’s sad when you make your customers do this. It’s even sadder still [...]

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